Shipping policy

Made to order

Every mat is printed after your order: nothing is held in stock. Allow 72 business hours between approval of your file and handover of the parcel to the carrier.

Delivery times

Orders are dispatched within 72 business hours of your print file being approved. The delivery time that follows depends on your destination and on the carrier: the estimate for your address is shown at checkout, before you confirm.

These are the carrier’s times and exclude exceptional delays (customs, weather, peak periods).

Charges and tracking

Delivery charges are calculated at checkout, depending on the destination. A tracking number is emailed to you as soon as the parcel is dispatched.

Lost or damaged parcel

If tracking has not moved for more than ten business days, or if the parcel arrives damaged, contact us from the contact page with your order number and, if possible, a photo. We open an enquiry with the carrier and either send you a replacement mat or refund you.

Studio credits

Credits are not shipped: they are added to your account automatically after payment, usually in under a minute. If your balance has not changed, write to us with your order number.